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I've never tried to limit myself to what I can learn so while some of my skills might not be as current in specific areas, I can use my capability to learn rapidly for adding knowledge by building on the foundations I already have.
Internet-based
- HTTP, HTTPS, POP3, SMTP, IMAP, FTP, Telnet, SSL, ,(All Legacy protocols as well)
- Firefox 1.0+, Internet Explorer 4.x-Current, Netscape 4.79-Current, Opera 6, AOL 6.0, 7.0 and 8.0
- Perl 5, ASP, PHP, mySQL, JavaScript, DHTML, COM/DOM, XML
- Firewalls, Mail / FTP / Database Servers
Applications
- Adobe Products: Photoshop 7, Illustrator 10, Acrobat 5, QuarkXpress
- Microsoft Office: XP/2002 Professional, VBA, Access, Visio 2002 Professional, Some Powerpoint and Outlook
- Some Macromedia Flash and Dreamweaver 4 Ultradev
- Lotus Notes, Designer and basic Domino Server administration all R5/R6
- Bryce 5, ULead Products, Norton Utilities / NIS
Operating Systems
- Microsoft Windows: 9x (SE) 2000 Professional and Server, ME, XP, MS-DOS 6.22
- Unix Flavors: Linux 7.2 (Mainly using, not administration) Lindows 2.0 (For cross-platform development) and some FreeBSD
- Mac: Mac OS 8.x and X
Methods of Delivery
- Fractional T1 / Modems: DSL / Cable / 56k Dialup
- Open Air: Satellite Controllers, FM Receivers, Microwave Transmitters and Receivers
- Internet: TCP/IP, UDP, Gopher, NNTP (Usenet)
Development
- Web-based Applications in Perl 5, PHP4/5, some ASP, extensive DHTML and JavaScript
- Imprise Delphi 7 Enterprise for desktop applications.
- Some JSP.
Customer Service
- Customer Advocate
- Strong verbal, written and phone skills
- Excellent communication ability and interpersonal skills
- Able to interface with all levels of management and customer
- Places importance on speaking correctly using good diction and pronunciation
- Experience in dealing with people on their level to explain concepts using language they understand
- Organized & Detail Oriented
- Works better under pressure
- Flexible team player and able to take charge when needed
- Experienced Level II tier support
- Excellent troubleshooting skills
- Personally Accountable
- Hungry for Knowledge
- Solves Problems Creatively
- Self-sufficient
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